Relevance verified: 14/04/2026
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Licensing and Regulatory Information
This page sets out the legal and regulatory framework under which the online gaming services available at betzino-casino-uk.com are operated. The information provided herein is intended to assist players in understanding the operator’s legal status, licensing obligations, and the standards of compliance to which it adheres.
Operator Details
The website betzino-casino-uk.com is owned and operated by Purple Bay B.V., a company registered and incorporated under the laws of Curaçao, Kingdom of the Netherlands. The company’s registered address is Fransche Bloemweg 4, Willemstad, Curaçao, and its company registration number with the Curaçao Chamber of Commerce is 157944(0).
Purple Bay B.V. operates the Betzino brand and is the legal entity responsible for all gaming services, financial transactions, player account management, and compliance obligations associated with this platform.
Licence Details
Purple Bay B.V. holds an online gaming licence issued by the Curaçao Gaming Authority (CGA), the official regulatory body established under the National Ordinance on Games of Chance (Landsverordening op de kansspelen, “LOK”), which entered into force on 20 December 2024. The licence is of the B2C (Business-to-Consumer) type, authorising the operator to offer remote games of chance directly to individual players on an international basis.
The CGA’s regulatory framework requires all licensed operators to comply with standards governing fair gaming, player protection, anti-money laundering, responsible gambling, and data security. The validity of the operator’s licence may be independently verified via the public licence register maintained by the Curaçao Gaming Authority at www.gamingcontrolcuracao.org.
Please note: Purple Bay B.V. does not hold a licence issued by the UK Gambling Commission (UKGC). Players resident in Great Britain should be aware that this operator is not regulated under the Gambling Act 2005 and does not fall within the jurisdiction of the UKGC. Accordingly, the player protections and dispute resolution mechanisms afforded to consumers by UKGC-licensed operators do not apply to this service.
Territory of Service and Age Restrictions
The services offered at betzino-casino-uk.com are available to eligible players in jurisdictions where online gambling is lawful. It is the sole responsibility of each player to ascertain whether accessing and using this platform is permitted under the laws applicable in their country or territory of residence.
Access to and use of this platform is strictly prohibited for any person under the age of 18 years. The operator employs age verification procedures as part of the account registration and Know Your Customer (KYC) process to prevent underage gambling. Any account found to belong to a person under the minimum age will be suspended without notice, and any funds held in such an account will be dealt with in accordance with applicable legal requirements.
Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
Purple Bay B.V. is committed to the prevention of money laundering and the financing of terrorism in accordance with the obligations imposed by the Curaçao Gaming Authority and the applicable provisions of the LOK. The operator maintains a comprehensive AML/CFT programme that includes the following measures:
Customer Due Diligence (CDD): All players are required to complete identity verification prior to withdrawal of funds and upon reaching applicable thresholds. Verification requires the submission of government-issued photographic identification, proof of residential address dated within the preceding three months, and, where applicable, documentation evidencing the source of funds or source of wealth.
Ongoing Monitoring: Player account activity is subject to continuous monitoring for transactions or patterns that may indicate suspicious activity, including but not limited to structuring of deposits, rapid cycling of funds, and disproportionate wagering relative to declared income.
Enhanced Due Diligence (EDD): Politically Exposed Persons (PEPs) and high-risk customers are subject to enhanced scrutiny, including additional documentation requirements and senior management approval prior to the establishment or continuation of a business relationship.
Reporting Obligations: The operator is required to report suspicions of money laundering or terrorist financing to the competent authorities as required under applicable law. In such circumstances, the operator may freeze or restrict access to a player’s account without prior notice.
Failure to provide satisfactory documentation within a reasonable period will result in the suspension or closure of the player’s account.
Data Protection
Purple Bay B.V. processes personal data in accordance with applicable data protection legislation and the requirements of the Curaçao Gaming Authority. The operator employs industry-standard Secure Socket Layer (SSL) encryption technology to protect the transmission of personal and financial data between the player’s device and the operator’s servers.
Personal data collected during account registration, the KYC process, and general use of the platform is processed for the purposes of account administration, identity verification, fraud prevention, regulatory compliance, and responsible gambling monitoring. Data is retained for the periods required by applicable law and regulatory obligations.
Players have the right to request access to, rectification of, and in certain circumstances erasure of their personal data, subject to the operator’s legal obligations to retain records. All data protection enquiries should be directed to the operator’s designated contact at [email protected].
Responsible Gambling
Purple Bay B.V. acknowledges that gambling carries a risk of harm for a minority of players and is committed to providing tools that enable players to manage their gambling activity responsibly. The following measures are available to all registered players:
Deposit Limits: Players may set daily, weekly, or monthly limits on the amount they deposit into their account. Such limits take effect immediately upon request.
Loss Limits: Players may set limits on the net losses they are prepared to incur within a defined period.
Session Time Limits and Reality Checks: Players may configure session duration limits and receive periodic reminders of the time elapsed during a gaming session.
Cool-Off Period: Players may request a temporary suspension of their account for a self-selected period.
Self-Exclusion: Players who wish to cease gambling for a more extended period may request self-exclusion for a minimum of six months. Self-exclusion requests are processed promptly and are not reversible for the duration of the selected exclusion period.
Self-Assessment Tool: An online self-assessment questionnaire is available to assist players in evaluating whether their gambling behaviour may be cause for concern.
Players who believe they may be experiencing difficulties related to gambling are encouraged to seek assistance from the following independent support organisations:
- GamCare: www.gamcare.org.uk
- BeGambleAware: www.begambleaware.org
- GamStop (UK self-exclusion scheme): www.gamstop.co.uk
Please note that as Betzino is not a UKGC-licensed operator, self-exclusion via GamStop will not automatically restrict access to this platform. Players wishing to exclude from this service must contact the operator directly.
Dispute Resolution
In the event that a player has a complaint relating to the services provided, the operator maintains a formal complaints handling procedure. Complaints should be submitted in the first instance to the customer support team via the contact channels set out on the platform. The operator undertakes to acknowledge all complaints promptly and to provide a substantive response within a reasonable timeframe.
Where a complaint cannot be resolved to the player’s satisfaction through the internal procedure, the matter may be referred to an Alternative Dispute Resolution (ADR) provider as required under the terms of the Curaçao gaming licence. Details of the applicable ADR service are available upon request from the customer support team.
Players should be aware that, as the operator does not hold a UKGC licence, complaints cannot be escalated to the UK Gambling Commission or to a UKGC-approved ADR provider. The dispute resolution mechanisms available are those prescribed under the Curaçao regulatory framework.
Contact Information
All enquiries relating to licensing, compliance, data protection, or responsible gambling should be directed to:
Purple Bay B.V. Fransche Bloemweg 4, Willemstad, Curaçao Email: [email protected]
This page was last reviewed and updated in March 2026. The operator reserves the right to amend the contents of this page in order to reflect changes in applicable law or regulatory requirements. Players are advised to review this page periodically.