Relevance verified: 14/04/2026
Who We Are
Betzino Casino UK operates the website located at https://betzino-casino-uk.com. This Privacy Policy explains how we collect, use, store and protect information about visitors and registered users who interact with our platform. It applies to all personal data processed in connection with your use of this website and any related services we provide.
We take our responsibilities under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 seriously. If you have questions about how your data is handled, you can reach us by email at [email protected].
Information We Collect
When you use our website, we may collect the following categories of personal information:
Information you provide directly: This includes your full name, date of birth, residential address, email address, telephone number, and any other details you submit when registering an account, completing identity verification, contacting our support team, or filling in any form on the site.
Identity and verification documents: To comply with UK anti-money laundering legislation and age verification requirements, we may ask for copies of government-issued identification (such as a passport or driving licence) and proof of address (such as a utility bill or bank statement dated within the last three months). These documents are collected as part of our Know Your Customer (KYC) process.
Financial information: Where relevant, we collect details about your payment methods, transaction history, deposit and withdrawal activity, and account balances. We do not store full card numbers on our servers; payment processing is handled through regulated third-party providers.
Technical and usage data: We automatically collect certain information when you visit the site, including your IP address, browser type and version, operating system, the pages you view, time spent on each page, referring URLs, and device identifiers. This data helps us maintain and improve the website.
Communications: If you contact us via email, live chat or any other channel, we keep a record of that correspondence, including the content of messages and any attachments you provide.
Responsible gambling data: If you use any of our responsible gambling tools, including deposit limits, cooling-off periods, or self-exclusion requests, we record that information to ensure we honour your preferences and comply with our obligations.
How We Use Your Information
We process your personal data on the following legal bases under the UK GDPR:
Performance of a contract (Article 6(1)(b)): Where processing is necessary to provide you with the services you have requested, including account registration, payment processing, and responding to support queries.
Legal obligation (Article 6(1)(c)): We are required to process certain data to comply with applicable law. This includes obligations under the Gambling Act 2005, the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017, and the Children and Young Persons Act. Age verification and AML checks are conducted on this basis.
Legitimate interests (Article 6(1)(f)): We process certain data to pursue our legitimate business interests, provided those interests are not overridden by your rights. This includes fraud prevention, network and information security, website analytics, and service improvement. We have carried out balancing tests to assess these interests.
Consent (Article 6(1)(a)): Where we rely on consent, for example in connection with marketing communications or certain cookies, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Specifically, we use your information to:
- Create and manage your account
- Verify your identity and age in line with UK regulatory requirements
- Process deposits, withdrawals and other financial transactions
- Detect, investigate and prevent fraudulent activity or misuse of the platform
- Comply with our reporting and record-keeping obligations to the UK Gambling Commission and other authorities
- Provide and personalise the gaming experience
- Send you service-related communications, such as security alerts, account notifications and updates to our terms
- With your consent, send you promotional offers, bonus alerts and news about new games or features
- Monitor for signs of problem gambling and provide appropriate support or interventions
- Respond to complaints and resolve disputes
- Maintain accurate records for audit purposes
Responsible Gambling and Sensitive Data
We treat data relating to responsible gambling with particular care. If you contact us about gambling-related concerns, request a self-exclusion, or if our systems identify patterns associated with problem gambling, we may process that information to fulfil our duty-of-care obligations. This may include sharing relevant data with the national self-exclusion scheme GAMSTOP, as required under our operating commitments.
We do not use this category of data for marketing purposes.
Sharing Your Information
We do not sell your personal data. We may share it with third parties only in the following circumstances:
Service providers and processors: We use a range of carefully selected third parties to help us operate the website and deliver services. These include payment processors, identity verification providers, cloud hosting companies, customer support platforms, and analytics tools. All such parties act as data processors under written contracts that require them to protect your data and process it only on our instructions.
Regulatory and law enforcement bodies: We may disclose information to the UK Gambling Commission, HMRC, the Financial Conduct Authority, the National Crime Agency, or the police where we are legally obliged to do so, or where we believe it is necessary to prevent, detect or prosecute criminal activity.
Legal proceedings: If we are required to respond to a court order, subpoena or other legal process, we will disclose only the information required by that process.
Business transfers: In the event of a merger, acquisition or sale of all or part of our business, your data may be transferred to the relevant party. We will notify you before any such transfer and before your data becomes subject to a different privacy policy.
GAMSTOP: Where you register for national self-exclusion, we are obliged to share relevant identifying information with GAMSTOP to enable the scheme to function effectively.
We will not share your data with any third party for their own marketing purposes without your explicit consent.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to provide a functional and personalised experience.
Strictly necessary cookies are required for the site to work and cannot be switched off. They are used for things like session management and security.
Analytics cookies help us understand how visitors use the site, which pages are most popular, and where users encounter difficulties. We use this information to make improvements. These cookies are set only with your consent.
Preference cookies remember your settings, such as language preferences or responsible gambling limits you have set.
Marketing cookies allow us to show you relevant promotional content. These are set only where you have given consent.
You can manage your cookie preferences using the cookie settings tool available on the website, or through your browser settings. Please note that disabling certain cookies may affect the functionality of the site. For more detailed information, please refer to our Cookie Policy.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following:
Account records: We keep account information and transaction records for a minimum of five years from the date of your last transaction, in line with our obligations under anti-money laundering legislation.
Identity verification documents: KYC documents are retained for five years from the end of our business relationship with you, as required by the Money Laundering Regulations 2017.
Communications: Customer support records are generally kept for three years, unless a longer period is required for the resolution of a dispute or a legal matter.
Marketing data: We retain consent records and related marketing data for three years after you last engaged with our communications, or until you withdraw consent, whichever comes first.
Where data is no longer required, we delete it securely or anonymise it so that it can no longer be linked to you.
International Data Transfers
Where we transfer personal data outside the United Kingdom, we ensure that appropriate safeguards are in place as required by Chapter V of the UK GDPR. These safeguards may include adequacy decisions issued by the UK Secretary of State, the International Data Transfer Agreement (IDTA) approved by the Information Commissioner’s Office, or other legally recognised transfer mechanisms.
You may request details of the specific safeguards in place for any transfer by contacting us using the details below.
Your Rights
Under UK data protection law, you have the following rights in relation to your personal data:
Right of access: You can request a copy of the personal data we hold about you. We will respond within one month of receiving your request.
Right to rectification: If any of the data we hold about you is inaccurate or incomplete, you can ask us to correct it.
Right to erasure: In certain circumstances, you can ask us to delete your personal data. This right does not apply where we are required to retain data by law, for example for AML compliance purposes.
Right to restriction: You can ask us to restrict the processing of your data in certain situations, for example where you contest its accuracy or object to our processing.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request your data in a structured, commonly used and machine-readable format.
Right to object: You can object to processing based on legitimate interests, including profiling for direct marketing. We will stop processing your data for marketing purposes immediately upon receiving such a request.
Rights in relation to automated decision-making: We do not make decisions that produce significant effects on you based solely on automated processing, including profiling, without human involvement. If this changes, we will inform you and you will have the right to request human review.
To exercise any of these rights, please contact us at [email protected]. We will ask you to verify your identity before processing your request. There is no charge for most requests, though we may charge a reasonable fee for requests that are manifestly unfounded or excessive.
Complaints
If you believe we have not handled your personal data in accordance with UK data protection law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the supervisory authority for data protection in the United Kingdom.
You can contact the ICO at:
Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113 Website: https://ico.org.uk
We would, however, ask that you raise any concerns with us first so that we have the opportunity to address them directly.
Children
Our services are intended exclusively for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. We implement robust age verification checks at the point of registration to prevent underage access. If we discover that we have collected data from a minor, we will delete it promptly.
If you believe that a child may have provided us with personal information, please contact us at [email protected] and we will investigate the matter without delay.
Security
We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for data in transit, access controls and authentication requirements for staff, regular security assessments, and secure data storage practices.
While we do everything reasonably practicable to protect your information, no transmission over the internet is entirely risk-free. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised use of your account.
Third-Party Links
Our website may contain links to third-party websites, including game providers, payment processors and responsible gambling organisations. This Privacy Policy does not cover those external sites. We recommend that you read the privacy policies of any website you visit, as we have no control over how third parties collect or use your data.
Changes to This Policy
We review this Privacy Policy periodically and may update it to reflect changes in our practices, legal obligations or service offerings. Any material changes will be communicated to you through the website or, where appropriate, by email. Continued use of the website following any such changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please get in touch:
Email: [email protected] Website: https://betzino-casino-uk.com